Clear answers, streamlined guidance, and support for all your compounding needs. Our FAQs are designed for prescribers and clinical teams seeking practical information about our services, capabilities, and workflow.
Your Questions About Compounding, Answered
Have a look through our FAQs and get answers to the questions we receive most often, from formulation options to regulatory compliance and veterinary preparations.
What types of compounds can your pharmacy prepare?
We compound sterile, non-sterile, and hazardous preparations. Some examples include:
- Hormone therapy (capsules, creams, troches)
- Dermatology formulations
- Pain and anti-inflammatory topicals
- Pediatric suspensions and alternative dosage forms
- Veterinary preparations (flavoured suspensions, capsules, transdermals)
- Discontinued or back-ordered medications
- Custom strengths, combinations, or delivery systems
We work closely with prescribers to ensure the right formulation for each clinical scenario.
Are your facilities compliant with NAPRA standards?
Yes. Our compounding centre fully complies with NAPRA Model Standards for Level A, B, and C.
Our facilities include:
- Non-sterile compounding room (Level A and B)
- Hazardous (Level C) negative-pressure room
We follow rigorous cleaning schedules, certification procedures, documentation standards, and environmental monitoring to maintain compliance.
Can you assist in selecting formulations or preparing customized concentrations?
Absolutely. We routinely collaborate with prescribers to determine:
- Appropriate bases and strengths
- Optimal dosing formats
- Stability considerations
We use validated formulations from PCCA, Medisca, and other trusted sources whenever available, ensuring that compounds are safe, stable, and clinically appropriate.
What information should be included on a prescription for a compounded medication?
To ensure accuracy and efficient preparation, prescriptions should include:
- Drug name and concentration
- Dosage form (capsule, cream, suspension, etc.)
- Quantity and directions
- Specific ingredients to include or exclude
- Clinical indication (optional but helpful)
We can review and optimize prescriptions if needed.
Can you compound medications without allergens, dyes, preservatives, alcohol, or excipients?
Yes. We frequently prepare dye-free, gluten-free, lactose-free, preservative-free, alcohol-free, and hypoallergenic formulations. Simply provide your specifications, and we will design a safe and appropriate product.
Do you collaborate on BHRT or other ongoing therapies?
We work closely with providers on dose adjustments, titration plans, and symptom monitoring for hormone therapy and other chronic therapies. Our pharmacists provide clinical feedback, counselling tips, and guidance for shared-care models.
What is your typical turnaround time?
Most compounds are prepared within 24–72 hours, depending on ingredient availability and complexity. Our goal is to ship most compounds the next business day. Urgent requests or back-order replacements can often be accommodated more quickly.
Do you provide stability information and beyond-use dating (BUD)?
Yes. BUDs are assigned according to USP <795>, <797>, and <800> guidance, validated formulations, and ingredient characteristics. We can share stability data when available or assist in preparing documentation for prescribers.
Do you compound veterinary medications?
Yes. We work with veterinarians to prepare:
- Flavoured suspensions
- Transdermal gels
- Capsules or mini-capsules
- Discontinued or dose-specific medications
All species-specific safety considerations are reviewed prior to compounding.
How can prescribers consult with your team regarding complex cases?
We welcome collaboration. Prescribers can reach our team directly by phone or secure fax to discuss:
- Formulation options
- Dose adjustments
- Ingredient substitutions
- Discontinued product alternatives
- Stability and compatibility questions
Our goal is to provide timely guidance to support safe, effective, and clinically appropriate therapy.